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A Range of Possibilities

CHC Data Domain Manager - Customer

date posted 08/19/2022
contract type Full time
job id R2646097
location Barcelona, Spain

Sanofi (NYSE: SNY) is a leading global integrated healthcare company that discovers, develops, and distributes therapeutic solutions to improve the lives of everyone. The company works to prevent and treat the diseases of today, as well as those we may face tomorrow. With over 100,000 dedicated professionals in more than 100 countries, Sanofi is devoted to advancing healthcare around the world. Sanofi operates across multiple therapeutic areas including General Medicines, Specialty Care, Vaccines and Consumer Healthcare.

Equal opportunity employer.  Sanofi is an equal opportunity employer that embraces diversity to foster positive, innovative thinking that will benefit people worldwide. Sanofi is also committed to employing qualified individuals with disabilities and, where warranted, will provide reasonable accommodation to applicants, as well as its employees.

Consumer healthcare (CHC) business unit.  The role will regard Sanofi’ Consumer Healthcare.  Becoming a standalone division, Consumer Healthcare’s purpose is to serve healthier, fuller lives by offering moments of relief to our Patients & Consumers in our key platforms, including Allergy, Physical & Mental Wellness, Pain, Digestive Health. CHC does business in 133 countries; 4000 professionals work in marketing, sales and services teams. Learn more at www.sanofi.com/en/your-health/consumer-healthcare.

Consumer Healthcare is becoming a standalone division within Sanofi in order to become a faster moving, consumer and customer centric business as part of project CHLOE (Consumer HealthCare Lead Optimize Empower). This business and IT transformation will entail a standalone ERP, Financial, Systems, Regulatory and People.

Global Digital Team. The team is charged with accelerating the shift to precision marketing and to e-commerce sales, scaling best-in-class data driven decision making tools, capturing new opportunities in the digital health space and uphauling disjointed commercial systems. This team leverages both dedicated expertise internally at Sanofi, and delivery and deployment partners. It builds products, runs service / outsourcing contracts, and develops centers of excellence in technology and digital.

IShift. IShift is the new generation of SAP S4/ HANA, with one common framework across Sanofi BUs and geographies replacing JDEdwards in the US, OEP and unity in all other geographies.

POSITION OVERVIEW:

  • A corner stone of CHC transformation in the coming years, the Master Data & Governance defines the strategy and operationalization of data practices to lead the change and transform internal practices: 

  • Embody Sanofi transformation with regular communications, upskilling, and proactivity

  • This position reports to Head of Data Governance and Master Data in CHC business unit in Sanofi

  • The core objective of this role will be to implement Customer Master Data strategy and processes partnering with various business groups.

  • The role requires a strong involvement in analyzing and improving architectures and reporting tools, gathering the voice-of-customer from the business and executing the implementation of continuous improvement initiatives.

  • As Customer Master Data Manager, you will partner with key business leaders in the organization to create, implement and maintain MDM solution that will enable a standard definition of “Customer” in CHC business unit.

  • This position will function as the single point of contact in CHC business unit for the oversight and governance of Customer and Supplier related data.

  • As part of this team the Customer Master lead will be working across different data projects, applications, and processes in order to ensure consistency and to get to one single source of truth for CHC referential/ master data.

KEY RESPONSIBILITIES:

The Customer Master Data Manager will be responsible of:

  • Lead the Customer & Supplier Master Data Implementation project.

  • Manage vendors and contractors.

  • Ensure interfacing and connection across different data sources, to allow the generation of meaningful information (for instance, SAP vs IQVIA data, sell in vs sell out data, pharmacies data) from one single source of truth.

  • Contribute to the multiple CHC project deployment and in particular the technical activation of Customer Master data across geographies and functions.

  • Identifies areas for data quality improvements and helps to resolve data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies.

  • Define the robust Master Data Management workflow processes.

  • Work with functional & business unit teams to identify master data related improvement opportunities.

  • Understand the end-to-end data flow

  • Design, management, and cleaning of Customer Master data (data model, data flows, master system for customer and supplier data).

  • Implements principles, policies, standards, and guidelines for data management inclusive of data access and sharing.

  • Reviews all data/data repositories on a periodic basis and ensures data is properly classified according to use, sensitivity, and importance and is maintained according to the predefined data lifecycle.

  • Audits security precautions to ensure adequate protection is in place.

  • Provides formal authorization for data access according to data governance processes defined at point-of-use

  • Documents the full Customer and Supplier data lineage of enterprise data assets to ensure compliance with contracts and data regulations

  • Develop and adhere to Customer and Supplier data modeling standards and best practices

  • Supports the solution architect to provide best solutions to meet project data needs

  • Identifies opportunities for data alignment and re-use while minimizing data redundancy

  • Supports ETL, data, business intelligence, advanced analytics architectures

  • Provides data architecture support and expertise to all major enterprise projects

  • Ensure that data is managed in compliance with applicable quality, regulatory (Data Privacy, GxP, SOX, etc.) and cybersecurity requirement

QUALIFICATIONS:

10 years or more experience in Digital, 5+ years’ experience in Master Data Managementand Data Governance

  • Experience of Master Data Management, preferably in FMCG 

  • Experience in IICS and Informatica MDM, Semarchy, SAP MDG

  • Enterprise software deployment (design, build, integration, migration, go live, core model) 

  • Agile ways of working and large projects phased delivery 

Data & Business intelligence domain and software experience is a plus:

  • Experience of Interfacing heterogeneous systems and data sources 

  • Working knowledge of Snowflake, DataBricks, Python/R, Tableau, Power BI 

  • Working knowledge of Informatica, Layer 7 and Apigee 

  • Working knowledge of procuring data from ERPs (SAP, JDE, etc.). 

Education

  • Bachelor's Degree

  • Fluent in English

International program management skills

  • Leading multicultural and multi-sourced teams

  • Multi-country deployment, involving local stakeholders

  • Cross functional leadership and influencing

  • Lead people and timelines in a matrix organization in compliant and professional manner

  • Excellent presentation to executive teams, writing, power point and organizational skills

  • Contracting and contract managing software vendors and system integrators

  • Strategic development in a multi-dimensional and rapid changing environment

Digital Program Leadership

  • Leading cross-functional teams to create Digital strategies and roadmaps

  • Design thinking and product development methods (blueprint, iteration, fast pivot, etc.)

  • Transformative digital and/or technology solutions track record (design, develop, deliver)

  • Relentless & creative problem-solving to deliver in a complex governance environment

  • Outstanding risk management and “get-things-done” mindset

  • Educates on basics (SEO, UI/UX, Agile, etc.) and complexity (architecture, emerging tech)

  • Fast learner in new industries and functions (e.g., legal, finance)

People leadership

  • Outstanding relationship-building, effective in a matrixed, culturally diverse organization.

  • Influence skills at all levels of seniority, including people who do not work for him/her.

  • Balance pushing for change and bringing people along; conflict resolution mindset.

  • Fast & high-quality written communications, business cases and analyses (MS Office)

SKILLS & COMPETENCIES:

FMCH / IT skills and competencies

  • Job in FMCG & MDM (advanced)

  • Lean & Agile practices (advanced)

  • User Experience (intermediate)

  • Financial Planning (intermediate)

  • Vendor Management (intermediate)

Transversal Skills & Competencies (Soft skills)

  • Business Acumen (advanced)

  • Business Partnership (advanced)

  • Transversal collaboration (advanced)

  • Strategic Thinking (advanced)

  • Decision Making (advanced)

  • Change Management (advanced)

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

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