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A Range of Possibilities

Knowledge Management Global Process Owner

date posted 08/13/2022
contract type Full time
job id R2654492
location Cambridge, MA;Antony;

The Digital Knowledge Management Global Process Owner is accountable for:

  • Accountable for the implementation, continuous improvement, and refinement of the Knowledge Management practice within the Digital organization;

  • Drive Knowledge Management adoption and management of Digital Knowledge articles;

  • Utilize ServiceNow to manage the Knowledge Management practice

  • Manage service continuous improvement cycles in collaboration with the Product / Service Owners and managed services teams;

  • Collaborate with Knowledge Management subject matter experts in non-Digital business units to maintain a consistent global practice;

  • Define/oversee Key Performance Indicators (KPIs) to ensure Operations / Service Level Agreement (OLA/ SLA) meet business objectives;

  • Provide vision and roadmap for strategic global process evolution of Knowledge Management;

  • Maintain Knowledge Management documentation, procedures and training materials;

  • Maintain regulatory compliance based on Digital control

Minimum Education Qualification:

  • Bachelor’s Degree (B.A.) or equivalent in Information Technology or Engineering

  • ITL v3 or v4 certificate (not required but beneficial)

Work Experience Qualification:

  • Min. 5 years of relevant IT experience with ITIL practices specifically Knowledge Management

  • Fluent English (Written and Spoken)

  • Proven experience with ServiceNow including report and dashboard creation / management

  • Experience with creating demands, user requirements / stories and user acceptance testing

  • Knowledge of Agile principles

  • Knowledge of FDA regulations related to computerized systems  

As a healthcare company and a vaccine manufacturer, Sanofi has an important responsibility to protect individual and public health. All US based roles require individuals to be fully vaccinated against COVID-19 as part of your job responsibilities.

Fully vaccinated, according to the CDC, an individual is considered to be “fully vaccinated” fourteen (14) days after receiving (a) the second dose of the Moderna or Pfizer vaccine, or (b) the single dose of the J&J vaccine. Fully vaccinated, for new Sanofi employees, is to be fully vaccinated 14 DAYS PRIOR TO START DATE.  

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.



At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

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Please note you are leaving the corporate site of Sanofi and are being redirected to our applicant tracking system, Workday, which allows you to apply to our open positions.