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A Range of Possibilities

Director Patient Services - Dupixent

date posted 11/23/2022
contract type Full time
job id R2638171
location Cambridge, Massachusetts

The Director (Clinical), Patient Support Services reports to the Senior Director, Patient Support Services, Dupixent.

Sanofi Patient Support Program Dupixent MyWay offer a comprehensive set of services working with patients, caregivers, healthcare providers, Payors and Specialty Pharmacies.  The services are provided by a contracted business partner that is managed by Sanofi. 

This position is based in Cambridge, MA.

The Director will be responsible for:

  • Develop and implement strategies and tactics that support Dupixent MyWay and align with the commercial objectives of the Dupixent Franchise

  • Provide oversight and leadership to vendor managed Clinical services telehealth and field Clinical teams

  • Work with cross functional colleagues to develop and implement new programs that enhance the Dupixent MyWay offering

  • Collaborate with cross functional colleagues to optimize the promotion of the Dupixent MyWay program

  • In collaboration with the Dupixent PSS Training team, oversee the training of Dupixent MyWay Clinical Teams, from onboarding through ongoing development

  • Identify and implement new Clinical Programs and Services to meet Sanofi Genzyme's commercial objectives

  • Monitor and measure customer feedback, internal performance data and market needs to identify service enhancements

  • Enhance and maintain SOPS, process flows, business rules and scripting/messaging pertaining to the Clinical functions

Basic Qualifications:

  • Bachelor's degree required; MBA preferred

  • 7-10 years of experience in the pharmaceutical/biotech industry

  • Ability to travel up to 30% of time

Preferred Qualifications:

  • Excellent cross-functional collaboration skills

  • Experience with customer relationship marketing programs

  • Outstanding interpersonal skills, including building strong working relationships, and managing and resolving conflict.

  • Strong analytic skills to evaluate trends and identify opportunities for program improvements.

  • Demonstrates initiative, teamwork and accountability.

  • Superb communication skills; oral and written, including presentation skills.

  • Strong organizational skills and ability to adapt to change and react constructively in a high[1]energy and fast paced environment.

  • Experience working in a co-promote

  • RN and/or Nursing experience

The successful candidate will be required to sign and execute a restricted covenant upon hire.

As a healthcare company and a vaccine manufacturer, Sanofi has an important responsibility to protect individual and public health. This position will require individuals to be fully vaccinated against COVID-19 as part of your job responsibilities.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.


At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

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Please note you are leaving the corporate site of Sanofi and are being redirected to our applicant tracking system, Workday, which allows you to apply to our open positions.