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CHC, Customer-Invoice-to-Cash-Head of Credit and Collection

date posted 06/28/2022
contract type Full time
job id R2652241
location Chattanooga, Tennessee

JOB OVERVIEW

  • Deliver credit & collection management services to CHC North America and LATAM as per respective Service Level Agreements (SLAs)  

  • Credit management services: 

  • Assess customer credit risk for new & existing customers  

  • Implement ad-hoc review of customer credit data 

  • Check credit availability and manage blocked sales orders 

  • Collections management services: 

  • Review AR ageing reports, perform collection & dunning, escalate & follow-up actions  

  • Define and review customer collection strategies  

  • Contribute to periodic reviews and updates to credit policy and guidelines and credit management operational framework 

  • Address operational issues and follow through to resolution in an effective and timely manner 

  • Monitor operational KPIs and compliance with CHC policies and guidelines 

  • Contribute to Credit Committee and/or Ci2C Governance 

  • Supervise the team of credit and collection analysts   

  • Drive continuous improvement  

KEY RESULTS/ACCOUNTABILITIES

Operation – Credit management services

  • Deliver credit & collection management services to North America and LATAM for CHC entities within CHC perimeter as per respective Service Level Agreements 

  • Credit Management services: 

  • Collect new customer’s data for credit assessment, run risk & scoring tool and assign / update credit data 

  • Collect existing customer internal and external data, run risk & scoring tool, analyze and fine-tune the outcome and update credit data annually on an adhoc basis  

  • Check credit availability, manage blocked sales, document the case 

  • Collection Management services: 

  • Review AR ageing reports, perform collection & dunning, escalate & follow-up actions  

  • Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility  

  • Contribute to business reviews and define & review customer collection strategies  

  • Contribute to business reviews and to updates to credit policy definition 

  • Ensure compliance of processes, transactions and reports with CHC policies and guidelines    

  • Monitor operational KPIs to pro-actively manage execution issues 

  • Supervise and coach credit management analysts & collection analysts 

  • Provide expertise and coaching 

  • Anticipate workload and allocate resources for effective and efficient delivery 

  • Select and hire employees  

  • Evaluate employee performance, determine training needs, develop talent 

  • Address performance issues and make recommendations for personnel actions 

  • Motivate and reward employees by recommending salary increases, bonuses and promotions 

  • Build, document and transfer Ci2C Core Model process knowledge (Level 6/7) relating to Credit Management & Collections Management 

Continuous improvement

  • Identify process improvement opportunities through elimination of redundant activities 

  • Participate in process automation initiatives and ensure seamless adoption and transition  

  • Participate in global projects as required 

KEY WORKING RELATIONSHIPS 

  • CHC CI2C Head of Americas; 

  • CI2C Credit & Revenue partners; 

  • Regional Customer service teams; 

  • Regional Trade & Revenue teams; 

SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS

Functional

  • Expertise in Credit Management & Collection Management processes and activities 

  • Understand and evaluate financial statements, perform detailed financial analysis and determine credit risk of customers 

  • Good business acumen 

  • Strong deductive and analytical skills 

Technical

  • Computer literate and familiar with accounting applications (knowledge of SAP will be an advantage) 

  • Knowledge of Microsoft Office 

Interpersonal

  • Ability to interact with internal and external clients in a professional manner 

  • Team player, able to work collaboratively transversally and with Ci2C front line teams with an end to end mindset 

  • Good communication skills 

  • Attentive to customer needs and feedback 

Leadership:

  • Ability to work independently and take ownership of tasks and processes 

  • Ability to organize, prioritize and structure the tasks for oneself and direct reports 

  • Attentive to detail and works with precision 

  • Action oriented, delivery driven, change agent  

  • Lead by example to deliver high quality service, customer satisfaction 

Qualifications:

  • A minimum of a Bachelor’s Degree in Finance, Accounting or a closely related field is required.

  • Graduate degree in Finance or Accounting is preferred

  • A minimum of 7 years experience in Credit Management and/or Collection Management is required; preferably in an international multicultural environment 

  • Experience in formally leading and managing a formal team is required, preferably in a shared service environment 

  • Knowledge of Spanish is desirable

  • Position may require up to 10% overall business travel

Key Dimensions:

  • Ci2C Head of Credit & Collection reports to CHC CI2C Head of Americas and works closely with Customer Service, Finance, Treasury, Account to Report, Trade or Global Business Unit and Ci2C front line teams in countries / regions. 

As a healthcare company and a vaccine manufacturer, Sanofi has an important responsibility to protect individual and public health. Although not required at this time, all Tennessee based roles are encouraged to be fully vaccinated against COVID-19 as part of your job responsibilities.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

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