Job title: Key Account Manager

• Location: HCMC
• Hybrid
• Job type: Permanent

About the job

At Sanofi Consumer Healthcare, we have one overarching mission - to work passionately, challenging ourselves and our industry every day, to build a healthier future by helping people, help themselves, bringing “Health in Your Hands”.

Our teams are building trusted & loved brands that connect with hundreds of millions of consumers worldwide, enabling better self-care for individuals and communities, while also contributing to a healthier planet. To fulfill this mission, we are embarking our consumers, our customers, healthcare professionals, and our employees in this journey because this is what will make us become the “Best Fast-Moving Consumer Healthcare (FMCH) Company In & For the World”.

We strive to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view.

To achieve this, we need strong talent who will help us shape the future of our Consumer Healthcare business and challenge our industry. At Sanofi Consumer Healthcare, we aspire to create a work environment where people can thrive, grow, and be at their best every day. Our priority is working with integrity to improve the health and well-being of people and communities where we operate, working towards making a positive impact in the world.

Our Team:

This role reports to National Key Account Lead - Vietnam of the Consumer Healthcare GBU and is part of the Vietnam Key Account team. The role is to drive sustainable sales growth, market share growth, and portfolio profitability of the key pharmacy chain accounts which are under the scope of work.

Leading the business strategy to win key account customers in terms of sustainable sales growth, market share growth, and profitability of the business in each customer or account.

Developing investment strategy, business growth model, game plan of key account channel and driving the robust implementation of those strategies via strategic partnerships, joint business plans with customers and strong execution of the business drivers with customers and stakeholders.

Contributing to building fit-for-future capabilities related to key account management and creating a workplace to empower and nurture talents, as part of key account team.

Main responsibilities:

• Leading the business strategy to win key account customers in terms of sustainable sales growth, market share growth, and profitability of the business in each customer or account.
• Own and deliver the key account sales target, market share target, and sales growth ambition.
• Ensure the profitability and sustainability of investment strategy of each account in line with channel and shopper strategy.
• Developing new emerging accounts from time to time based on business potential is part of this role.
• Developing from strategy plan to execution plan for each account, collaborating across internal functions (brand team, shopper marketing team, finance team) and being the bridge between the company and KA customers in growing the partnership.
• Develop the channel strategy, business growth model, trade schemes, co-marketing activities, and account standards (or perfect store) to with triple-win;
• Lead the top-to-top JBP discussions with KA customers to build strategic partnerships beyond transactional. Build strong relationship with KA stakeholders.
• Drive customers in category management agenda to ensure category captainship in wherever we play. Drive new initiatives with accounts to generate demand.
• Coordinate with internal functions and KA operation team to drive robust execution with 360-degree business levers, to maximize business performance.
• Manage supply & demand planning for each account, ensuring the healthy inventory level across the portfolio, in parallel with sales performance.
• In charge of customer contract management and execution KPIs of key accounts, adhering to company policies.
• Lead and own the customer contract negotiation and governance.
• Track performance of the customers with clear performance and execution KPIs.
• Hold customers accountable for commercial policies, trading terms and performance KPIs.
• Contributing to building fit-for-future capabilities related to key account management and creating a workplace to empower and nurture talents, as part of key account team.
• As part of the team, build KA capabilities for the team and the organization in general, partially helping to transform the sales organization into a fit-for-future fast moving consumer healthcare environment.
• Build talent pipeline for KAM positions in the future.
• Be the key contact point with zone/regional stakeholders in topics related to accounts in scope, and representing the Vietnam KA team in zone/regional forums.

About you

• Business/ Pharmaceutical University degree/ Bachelor (preferably Business Administration, Life Sciences)
• Minimum 7 years working experience in MNC, preferably consumer goods, with proven performance record and increasing responsibilities. With learning agility and potential to grow with different roles in the future.
• Strong experience and competencies in managing Modern Trade key accounts or big customers with JBPs. Understand different stakeholders, understand P&L and Motivations behind KA customer business. Exposure to GT/traditional channels besides MT, expocure to trade marketing/ planning is a plus.
• Minimum 2 years at managerial levels. Having people management experience is a plus.
• Strong business acumen, analytical and strategy thinking, and also execution management.
• Personally mature, able to manage conflicts and deal effectively with complex issues and diversity of people.
• Relationship building & networking / influencing skills, peer and stakeholders’ leadership.
• Excellent command of English, and good communication

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!