HR Services (Japanese Speaker) - Evergreen
Sanofi Business Services (SBS), one of the 4 pillars of Sanofi’s Business Transformation organization, is setting up a captive Business Services centre in Kuala Lumpur to provide E2E Employee oriented (Employee Experience) services to the Regions China, Asia, Japan and Pacific.
The purpose of this role is to:
Manage all E2E Employee Experience (EE) queries from employees using the procedures provided and articles in the knowdge base
Work in the case management tool to report each case and progress on the resolution
Provide the customer service to the employees mostly on Employee Experience (EE) queries verbally and in writing
Support writing knowledge articles based on the process content provided
Handle incoming phone calls/ emails/skype from customers regarding E2E EE issues
Analyze and resolve most common enquiries using step-by-step instructions provided
Deliver high quality standard service to customers
Continually seek out ways to improve client satisfaction
Demonstrate knowledge of C2R processes and procedures provided
Support the process team with writing the knowledge articles based on the content provided in English, Local language, and other languages
Identify process improvement opportunities through elimination of redundant activities
Good writing skills in English and Local language
Customer service focus and experience
Good communication skills
HR processes knowledge is an advantage
Experience in case management tools is an advantage
MS Office knowledge is a must
Workday modules is an advantage
Ability to interact with internal and external clients in a professional manner (essential)
Team player, able to work collaboratively transversally and with EE front line teams with an end to end mindset (essential), with positive thinking and attitude.
Good communication skills at all level (advantageous).
Attentive to customer needs and feedback (advantageous)
Organized and structured to execute tasks as per deadlines (essential)
Action oriented, delivery driven, change agent (advantageous)
Background and Experience
Customer service experience (essential)
2 – 5 years experiences in the hospitality services such as hotel, banking, and service centre, will be an advantage.
First hands on experience in a HR role preferably in an international multicultural environment (advantageous)
Fluent in English and Japanese(N1/N2); knowledge of other ASIAN languages is desirable
Sanofi Behaviors and Skills
This position is required to demonstrate behaviors such as Stretch, Put the interest of the organization, Act in the interest of our patients and customers and Take Action. During the interview we will also be asking for examples of skills such as Strategic Thinking, Result Orientation, People Leadership (if applicable), Relationship and Influence.
Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.
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