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A Range of Possibilities

CHC Credit & Revenue Partner

date posted 06/30/2022
contract type Full time
job id R2642527
location Tokyo, Japan

 JOB TITLE:        

CHC Credit & Revenue Partner (English speaking)

DEPARTMENT:

Customer Invoice to Cash (Ci2C)

REPORTS TO:   

Ci2C Head of Europe & Service Agreement

BUSINESS AREA:

Tokyo, Japan

DATE AMENDED:

March 22, 2022

At Sanofi CHC, we have one shared purpose - we work passionately, every day, to ‘serve healthier, fuller lives. Our marketing philosophy is driven by this purpose and everything we do is centered around people – our consumers, our customers, healthcare professionals, and our employees – across the world.

We are building brands that serve 1bn consumers worldwide, so that they can live healthier, fuller lives. In order to do this better than anybody else, we aspire to become the most consumer-centric Consumer Healthcare company. We want to be market shapers and achieve category leadership in the categories that we play in - delivered through strong global-local partnership. We are a people first business, placing consumers at the heart of everything we do through uncovering and activating deep consumer and shopper insights, for example.

As a top 3 global CHC player, we want to raise the bar in terms of our strategic and operational capabilities to enable sustainable, above-market growth. In order to achieve this, we need strong talents that will help us shape the future of CHC while sharing our core values of courage, teamwork, respect and integrity.

We have recently announced an exciting 18–24-month journey to create a fully standalone CHC business (separating the Business Unit from our Pharma company heritage, processes etc.), as we target to create the best FAST MOVING CONSUMER HEALTH company, which will require us to retain, attract and grow the best leaders in our industry.

JOB PURPOSE

  • Be the CI2C partner to the local business and provide value added services to key stakeholders through proximity, knowledge of local business, culture and language
  • Drive Ci2C service delivery within Ci2C subprocesses;

 Credit management

Invoicing management

Collections & Receivables management including Dispute Management & Cash Application

AR Monthly closing and Reporting

  • Oversee the O2C process end to end, identify and drive improvements in collaboration with neighboring functions
  • Responsible for key/strategic customer accounts
  • People manager to local team (Supervise the team of credit and collection analysts, cash application, AR closing & reporting, collections & receivables management analysts)

KEY RESULTS/ACCOUNTABILITIES

Operation

  • Partner with business, manage the relationship with key stakeholders at MCO/country level and provide front line services
  • Adapt global credit policy and guidelines to local business needs and practices
  • Assess and review customer credit data and risk, drive alignment and harmonization of risk assessment procedure
  • Review AR ageing reports, perform collection and dunning in accordance with defined collection strategies, escalate and perform follow-up actions
  • Second level approver in credit data, blocked order release and bad debt reserves accruals
  • Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility with the customer
  • Prepare and drive local Credit Committee and contribute to other Ci2C governance bodies as well as meetings with various stakeholders (Trade committee, Accounts committee, business reviews etc.)
  • Ensure compliance of processes, transactions and reports with existing policies and guidelines, Ci2C Core model and Internal control manuals
  • Ensure meeting operational KPI targets
  • Build, document and transfer Ci2C Core Model process knowledge (Level 6/7) relating to Ci2C Credit & Revenue Management activities

People manager

  • Responsible for employee lifecycle (hiring, onboarding, training, developing, terminating)
  • Evaluate employee performance, determine training needs, develop talent
  • Address performance issues and make recommendations for personnel actions
  • Anticipate workload and allocate resources for effective and efficient delivery
  • Motivate and reward employees by recommending salary increases, bonuses and promotions

Continuous improvement

  • Identify process improvement opportunities through elimination of redundant activities
  • Participate in process automation initiatives and ensure seamless adoption and transition
  • Participate in global projects as required

KEY WORKING RELATIONSHIPS

  • CHC CI2C Head of Region
  • Local SBS CI2C team
  • Local Customer service team
  • CHC FBP
  • CHC A2R
  • Local CHC Trade & Revenue team
  • CHC GBS Captive Center team

SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENT

Language

  • Fluency in English and Japanese is a must

Functional

  • Expertise in customer credit management, collections & receivables management processes
  • Good business acumen
  • Strong deductive and analytical skills
  • Ability to get into transactional details but also understand the broader business context and root cause
  • Flexible and adaptable to changing business environments and requirements

Technical

  • Computer literate and familiar with accounting applications (knowledge of SAP will be an advantage)
  • Knowledge of Microsoft Office

Interpersonal

  • Ability to interact with internal and external clients in a professional manner
  • Team player, able to work collaboratively transversally and with Ci2C teams with an end to end mindset
  • Good communication and negotiation skills
  • Attentive to customer needs and feedback

Leadership

  • Ability to lead others and build a good performing team
  • Ability to work independently and take ownership of tasks and processes
  • Ability to organize, prioritize and structure the tasks for oneself and direct reports
  • Attentive to detail and works with precision
  • Solution oriented, delivery driven, change agent
  • Decision making

Background

  • Graduate degree in accounting or finance
  • 5 years’ experience in credit management, collections & receivables management preferably in an international multicultural environment
  • Experience in remote cross-country communication
  • Fluent in English

Cultural traits / P2W Behavior

  • Push to go beyond the level we have operated until now:
    constantly challenge the status quo focusing on the priorities that will deliver the best outcomes and letting go what won’t: be intolerant to mediocracy, believe we can and must do better and aim at higher but never at the expenses of our values and judgment
  • Put the interest of the organization ahead of own/own team:
    consider both short and long term impact of decisions; puts collective and global goals above individual or local goals; share resources and capabilities with those with the greatest need and impact; enable decision making at appropriate level
  • Act in the interest of our patients and customers:
    actively engage with customers to know their current and future needs; brings an external perspective into decisions
  • Take action and don’t wait to be told what to do:
    take smart and informed best bets with the information at hand and anticipate the consequences of her/his actions; use personal judgement and others’ advice to make bold and impactful decisions which move us forward
  • Role model our 4 values: teamwork, integrity, respect, courage

Key Dimensions

  • The Ci2C Credit and Revenue Partner reports to CI2C Head of Region and works closely with Trade leadership and trade team or Global Business Unit, Business Finance, SBS, Customer Service, Treasury, Account to Report and Ci2C teams in the Captive Center

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

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